Shipping policy
Shipping Policy – Lee Legacy Wicks
Order Processing Time
All orders placed through Lee Legacy Wicks are processed within 1–3 business days after the order is confirmed. Orders are processed Monday through Friday, excluding weekends and holidays.
Orders placed after business hours, on weekends, or during holidays will begin processing on the next available business day.
Please note that during periods of high order volume, product launches, or promotional events, order processing times may take longer than usual.
Customers will receive a confirmation email once their order has been successfully placed. A second email containing shipping confirmation and tracking information will be sent once the order has been shipped.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping service.
Shipping costs will be clearly displayed during the checkout process before payment is finalized.
From time to time, Lee Legacy Wicks may offer promotional or free shipping offers, which will be clearly stated on our website when available.
Estimated Delivery Times
Delivery times depend on the shipping method selected at checkout and the destination within the United States.
Typical delivery estimates:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days
Delivery estimates begin once your order has been processed and shipped.
While we strive to ensure timely delivery, shipping timeframes are estimates only and are not guaranteed. Delays may occur due to carrier operations, severe weather, holidays, natural disasters, or other circumstances beyond our control.
Shipping Carriers
Lee Legacy Wicks ships orders using reliable carriers such as:
• United States Postal Service (USPS)
The shipping carrier may vary depending on the package size, destination, and service availability.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment through the carrier's tracking system.
Please allow up to 24 hours after shipment for tracking updates to appear.
Shipping Address Accuracy
Customers are responsible for ensuring that their shipping address is accurate and complete at the time of checkout.
Lee Legacy Wicks is not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to resend the package.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the shipping carrier, Lee Legacy Wicks is not responsible for lost or stolen packages.
If your package is marked as delivered but cannot be located, we recommend:
• Checking with neighbors or household members
• Checking around your delivery location
• Contacting the shipping carrier directly
• Visiting your local postal office
If further assistance is needed, customers may contact us and we will do our best to help locate the shipment.
Damaged or Defective Items During Shipping
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
• Your order number
• Photos of the damaged item
• Photos of the packaging and shipping box
Once the issue has been reviewed, we may offer a replacement, store credit, or refund, depending on the situation.
Shipping Delays
While we aim to deliver orders within the estimated timeframes, Lee Legacy Wicks cannot guarantee delivery dates once an order has been handed over to the shipping carrier.
Delays may occur due to:
• Carrier operational issues
• Severe weather
• Holidays
• High shipping volume periods
We appreciate your patience and understanding in such situations.
Domestic Shipping Only
At this time, Lee Legacy Wicks only ships within the United States. International shipping may be offered in the future as our business expands.
Contact Information
If you have any questions regarding shipping or your order, please contact us at:
Lee Legacy Wicks
Email: support@leelegacywicks.com